At Artemis Hotel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information may be collected when you use our website, contact us, submit an enquiry or request a reservation, as well as how that information is used and protected.
We only collect and process personal information when it is necessary to respond to your request, provide our services, meet our legal obligations, or when you have chosen to provide your consent.
1. Information We Collect
We may collect personal information that you choose to provide when you:
· Contact us by email or through a contact form on our website.
· Send an enquiry or request information about a stay.
· Submit a reservation or booking request.
· Complete an online booking or payment, where this option is available.
· Subscribe to our newsletter.
Depending on your request or booking, this information may include your name, email address, telephone number, booking details and any other information necessary to provide the requested service.
Where online payments are available, payment transactions may be securely processed by an authorised third-party payment provider. Artemis Hotel does not directly store your full payment card details.
Limited technical information may also be processed when you visit our website, such as your IP address, browser or device information, where necessary for the website to function properly.
2. Legal Basis for Processing
We process personal information only where there is an appropriate legal basis to do so.
Depending on the circumstances, this may include:
· The performance of a contract or taking steps at your request before entering into a contract, such as handling a reservation or booking enquiry.
· Compliance with legal, tax, accounting or regulatory obligations.
· Our legitimate interests in operating, securing and improving our services and responding to enquiries, provided that these interests do not override your rights.
· Your consent, where required, including for newsletter communications and optional cookies.
Where processing is based on your consent, you may withdraw that consent at any time.
3. How We Use Your Information
We use your personal information only when necessary to:
· Respond to your enquiries and requests.
· Process and manage reservations, bookings and related guest communication.
· Provide the services you have requested before, during or after your stay.
· Process payments, where online payment options are available.
· Send you news, updates and special offers if you have chosen to subscribe to our newsletter. You can unsubscribe at any time using the unsubscribe option included in our newsletter emails.
· Comply with applicable legal, accounting or regulatory requirements.
· Maintain the security and proper operation of our website and services.
4. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share limited personal information with trusted third-party service providers only when necessary to provide our services or operate our website. These may include:
· Booking and reservation service providers.
· Payment service providers, where online payments are available.
· Website hosting and technical service providers.
· Email and newsletter service providers, where you have chosen to subscribe.
· Other service providers involved in fulfilling a specific request made by you.
We may also disclose information where required by law or by a competent authority.
Where third-party providers process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.
5. Cookies & Website Data
Our website may use essential cookies and similar technologies that are necessary for its proper operation, security and functionality.
Where optional cookies or third-party services are used, such as analytics or embedded content, these may process limited technical information about your visit. Where required, such cookies will only be activated after you have provided your consent.
You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website.
We do not use cookies to collect more personal information than is necessary for the operation and improvement of our website.
6. Data Retention
We keep personal information only for as long as necessary for the purpose for which it was collected and to meet any applicable legal, accounting or regulatory requirements.
Information related to enquiries and reservations is retained only for as long as reasonably necessary to manage your request, booking or stay and any related obligations.
If you subscribe to our newsletter, your email address will remain on our mailing list until you choose to unsubscribe. You can unsubscribe at any time using the unsubscribe option included in our newsletter emails.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
7. Your Rights
Under applicable data protection laws, you may have the right to:
· Request access to the personal information we hold about you.
· Ask us to correct inaccurate or incomplete information.
· Request the deletion of your personal information where applicable.
· Request the restriction of, or object to, certain types of processing.
· Request the transfer of your personal information where applicable.
· Withdraw your consent at any time where processing is based on your consent.
To exercise any of these rights, you can contact us using the details provided at the end of this Privacy Policy.
You also have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that your personal information has been processed in violation of applicable data protection law.
8. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to authorised persons and service providers who need it for legitimate business purposes.
While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. External Links
Our website may contain links to third-party websites or services, such as booking platforms, social media or other external services.
Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies and are outside our control.
We encourage you to review the privacy policies of any external website or service you choose to use.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable legal requirements.
Any updates will be published on this page, together with the date of the latest revision.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your personal information.
Last updated: September 2026
11. Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or if you wish to exercise any of your data protection rights, please contact us:
Artemis Hotel
Makry Gialos, Crete, Greece 720 55
Email: info@artemishotelcrete.gr
Phone: +30 28430 51773
We will respond to requests concerning your data protection rights within the timeframe required by applicable data protection law.